+ Join a forward-thinking, inclusive and diverse team, who will always have your back
+ Not just a job. As we grow, you do too. Realistic career opportunities!
+ Do something truly meaningful – contribute to enhancing health and aged care
About our team:
Working in the field, you will contribute to exceptional client outcomes. Utilise your skills to install, as well as service and support our high-end communication systems. These include Nurse Call Systems, Patient Entertainment Systems and Resident Engagement Systems amongst other cutting-edge solutions.
Rauland, where technology and care flourish
At Rauland, we dedicate ourselves to fostering a caring, connected, and innovative technology environment. For more than 30 years, with 218 employees spread across six locations and two countries, we proudly serve the healthcare sector. We strive to digitally transform the healthcare and aged care sectors to enable better care outcomes using disruptive and groundbreaking technologies. Our people are passionate, customer-centric and inquisitive, determined to challenge the status quo and deliver exceptional care to our customers. This makes Rauland a real rewarding and fulfilling place to build your career.
Some key responsibilities:
Service and Support:
+ Visit client sites to attend to:
+ preventative service and maintenance per contract; and
+ reactive service calls
+ Perform fault finding and repairs as required
+ Take responsibility for service outcomes which will result in high customer satisfaction
+ Complete detailed service reports for works undertaken
+ Liaise with clients, providing a high level of support and communication
+ Serve on the on-call roster
+ Enjoy varied project involvement, i.e., new builds, retrofits and upgrades
+ Conduct systems installations in line with Company Standard Operating Procedures
+ Work to the project schedule as directed
+ Participate in the provision of detailed documentation
+ Understand project deliverables and the KPI’s used to measure output
+ Be part of project handovers and debriefs as required
+ Participate in and document system commissioning
Technology is your passion. You enjoy solving problems and thrive on tackling difficult challenges as well as finding creative solutions. If you don’t know the answer you will persist to find it. You are a stickler for detail, and believe that anything worth doing, is worth doing right. You can think on your feet and are a self-driven continuous learner.
Your Qualifications / Skills / Experience:
+ A current Australian Drivers Licence
+ Strong interpersonal and communication skills
+ Qualifications in Electrical, Electronics, IT / Networking, Telecommunications or relevant experience
+ Good problem-solving skills
+ The ability to collaborate with a variety of stakeholders at all levels
+ Working knowledge of common software packages such as Microsoft Office and email applications
+ Willingness to travel around regional QLD, servicing our customer base in these areas
+ Ability to work in differing environments, ranging from Clinical Environments to Construction Sites
+ A Construction Industry White Card and a Structured Cabling Endorsement will be an advantage
In addition to the opportunity to do truly meaningful work, Rauland offers a competitive package with everything you would expect and more:
Leave entitlements so you can rest, recharge and spend valued time with your loved ones! In addition to all standard Fairwork Leave entitlements, we also offer:
+ 8 weeks paid Parental Leave for primary carers and an additional 3 weeks of paid return to work bonus
+ 4 weeks paid Parental Leave for secondary carers
+ 1 week paid Learning Leave per year
+ Hybrid arrangement: working from home 2 days and in the office 3 days (where it is practical to do so).
+ Learning Leave so you can study and advance your career: You can get one additional week of leave each year for study and education purposes.
+ Enjoy recognition for your great work! On the spot recognition, quarterly Peer to Peer Awards and Annual Excellence Awards.
+ The company of a tight knit team! Our diverse team support each other to achieve outcomes and enjoy a calendar of social and mental wellbeing initiatives.
+ Employee Benefits Program. Access to everyday savings from brands you know and love, events to participate in, healthy living inspiration, and much more.
+ Employee Referral Program. Earn bonuses for inviting your friends to work and grow with us!
+ Employee Assistance Program for when you need that extra support.
Culture and benefits
We are committed to helping our team reach their highest potential and maximise their career success. Our dedication to those we serve propels our company forward, creating a fantastic chance for passionate individuals to advance and excel with a top care technology company with countless growth possibilities.
Please apply with a covering letter and current CV to email@example.com.
Inclusion and diversity at Rauland
We are committed to inclusion and diversity in everything we do. We celebrate and value people of all backgrounds, origins, gender identities, ethnicities, sexual orientations, bodies, abilities and ages. We welcome and encourage applications from all these groups, especially from our Aboriginal and Torres Strait Islander communities.