{"id":14061,"date":"2024-05-07T03:57:45","date_gmt":"2024-05-07T03:57:45","guid":{"rendered":"https:\/\/rauland.com.au\/?post_type=case_studies&p=14061"},"modified":"2025-03-29T09:23:00","modified_gmt":"2025-03-28T22:23:00","slug":"gold-coast-university-hospital","status":"publish","type":"case-studies","link":"https:\/\/rauland.com.au\/case-studies\/gold-coast-university-hospital\/","title":{"rendered":"Gold Coast University Hospital"},"content":{"rendered":"\t\t
Automation of the meal ordering system using Concentric Care Concierge<\/a> has resulted in operational efficiencies, improved patient safety and an enhanced patient experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Gold Coast University Hospital<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Gold Coast University Hospital<\/a> (GCUH) is a major health facility located in Southport on the Queensland Gold Coast. The 750-bed medical facility offers secondary and tertiary level health care across more than 20 facilities with services including: specialist cancer and cardiac services, neurosciences, trauma and neonatal intensive care. Primary health services including child and oral health are also delivered from community settings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t The Challenge\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t A manual meal ordering process offered patients limited meal choice and made it difficult to effectively manage patient diet and allergy risk. Paper-based meal orders were also often lost or incomplete, leading to a high level of wastage and meal swaps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t The Solution\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t