North Melbourne based
- Base, Super & Company Car with full private use!
- Do innovative and sustainable technology solutions pique your interest?
- Are you ready to join a company with year-on-year growth, who is committed to growing you?
Why us
At Rauland, we are transforming healthcare with leading digital health solutions that truly make a difference. Our Concentric Care platform, fuelled by locally developed technology, supports our 400+ customers in tackling critical health challenges every day. Built from the ground up and with 30+ years in the game, we’ve grown to a team of more than 215 passionate people across six locations in Australia and New Zealand. We are driven by curiosity and committed to advancing outcomes for everyone in healthcare.
As we continue to expand, envision being part of a company that’s ready to seize new opportunities, innovate and make an impact. Join us at Rauland, where you’ll be part of our exciting journey of innovation and growth and experience a rewarding and fulfilling place to build your career.
The role:
Aligned with our dedication to customer centricity and to ensure our Victoria team are equipped to support the pipeline of current and future projects, we are seeking a self-motivated, proactive and customer centric technician, to join us in the position of, Service Technician based in Melbourne.
Reporting to the Service Manager, this permanent full-time role, (+ optional overtime) will be responsible for the efficient operation of equipment or systems, minimising downtime, and maximising customer satisfaction through prompt and effective service delivery for our customers within the central Victoria and outer suburb regions (and ad hoc regional support as required).
How would you contribute to our success?
- Developing a robust understanding of our Platform solutions and services, to effectively identify and communicate opportunities to enhance or resolve our customer’s needs.
- Installing, configuring and maintaining communication equipment and systems within our customers environments.
- Troubleshooting and resolving technical issues promptly to minimise downtime and maintain continuity in communication services.
- Conducting regular inspections and preventative maintenance activities to ensure the reliability and performance of communication infrastructure and provide timely reports highlighting risk and applicable recommendations for maintaining the effectiveness of the solutions in place.
- Collaborating with other team members and departments to coordinate installation projects, upgrades and system expansions within agreed timeframes and budgets.
What will make your application stand out?
- A valid driver license with no conditions.
- A willing to participate in an 8 week -on call roster cycle, providing for, additional allowances + overtimeÂ
- A demonstrated focus on customer centricity; understanding their needs and concerns is your core starting point to building relationships and demonstrating how we can add value.
- You are self-motivated, with demonstrated ability work independently with minimal supervision, and manage priorities and deadlines effectively.
- Working in a fast-paced environment, being challenged, and broadening your capabilities, are what keeps you energised and interested.
- Your strong understanding of IP networking concepts, protocols and hardware technologies.
- Your problem-solving and attention to detail combined with the ability to diagnose and resolve issues accurately and efficiently.
What can you expect in return?
In addition to having the opportunity to do truly meaningful work within an organisation who is committed to growing you, you can expect to be part of a supportive and inclusive working environment where you’ll be challenged, feel valued and trusted, and have access to enhanced leave entitlements including but not limited to, personally and professionally developing yourself, and for family moments that truly matter.
Interested?
If you have the experience we are looking for and you wish to join a company where you can have pride and passion in what you do, please APPLY NOW by submitting your application form below!
Inclusion and diversity at RaulandÂ
Here are Rauland we are committed to providing an inclusive workforce and to continuously challenging ourselves on how we can improve this offering. If you are excited and passionate about this opportunity but would like us to consider how we could amend our role requirements or workplace practices, to better include you, and/or ensure you are set up for success, we would still love to hear from you! Â
