A new perspective on Aged Care.

The Concentric Care platform delivers aged care providers a smart suite of solutions enabling carers to communicate, connect and care.

With Concentric Care, every technology solution shares the same centre⁠ - the platform.

Our Nurse Call solution in focus.

Our Nurse Call solution, Responder Enterprise, provides carers with communication confidence in a quieter, safer, home-like environment - plus organisation-wide analytics, reporting and dashboards to uncover true insights for transformation.

Delivering quiet confidence, safety and efficiency.

Responder Enterprise enables carers to communicate with quiet confidence - eliminating the need for excessive noise through alarms and alerts, while ensuring the right communication reaches the right people in the right places. The solutions leading focus on safety is also designed to help reduce the risk of falls, and improve response. Together with Insight, our data analytics, reporting and dashboard software, Responder Enterprise helps identify, measure and optimise carer outcomes for continuous improvement.

  • One platform.

    Concentric Care is a complete technology solution for aged care providers. One platform provides carers with the suite of solutions they need to communicate, connect and care. Responder Enterprise lives at the heart of the platform, delivering a scalable Nurse Call solution transforming care outcomes through communication innovation and dynamic data sharing.

  • One partner.

    Concentric Care delivers aged care decision makers with a more simple and straightforward way to manage their technology investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Our Nurse Call solution is a powerful consolidation and collaboration tool, bringing leading technologies and teams together. Responder Enterprise is delivered in partnership with Rauland AMETEK Inc. our leading connectivity partner in care.

  • One point of focus.

    Concentric Care creates a single point of focus for carers with seamless solutions aligned to clinical workflows and working the way clinicians do. Responder Enterprise is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single solution.

Industry-leading innovation.

Responder Enterprise delivers industry-leading innovation in aged care communication. A scalable platform architecture brings teams together, in a single technology solution, adaptive to the size and specialisation of the aged care environment.

Your vantage point on care.

Scale operations while reducing server footprint through a secure, open IT foundation delivering world-class communication features and insights for cost-effective transformation.

Mobile messaging is in Reach.

Concentric Care Reach is the mobile messaging solution enabling intelligent integration between the platform and carer devices.

Rely on Reach.

Reach delivers a dependable messaging solution for carers - eliminating the need for multiple messaging devices and enabling critical communication to flow across the entire aged care environment. Smart, seamless, safe.

  • One platform.

    Concentric Care is a complete technology solution for aged care providers. One platform provides carers with the suite of solutions they need to communicate, connect and care. Reach means messaging, providing a smartphone solution with intelligent integration into the platform and across the entire aged care environment.

  • One partner.

    Concentric Care delivers aged care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Reach represents the future of messaging from Rauland Australia and Tetronik, one of our leading communication partners.

  • One point of focus.

    Concentric Care creates a single point of focus for carers with seamless solutions aligned to workflows, that work the way carers do. Reach is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single messaging solution.

Intuitive interactions for critical communication.

Reach puts carers in control, delivering a suite of communication benefits from intuitive alarms to personal security, more seamless management of staff, to faster fault alerts - all providing a safer and smarter communication environment for aged care providers.

Fast features carers need to succeed.

Reach rewards carers with broadcast functionality, plus call and conference capabilities - all within a single, smartphone application.

Our entertainment and engagement solutions in focus.

Concentric Care Concierge lives at the heart of Connect, the platform’s leading suite of connectivity solutions. Concierge connects aged care providers and residents with the world, providing unparalleled connectivity and choice when it comes to entertainment and engagement, while promoting digital transformation.

Transform care with telehealth connectivity.

Concierge represents the next generation of resident entertainment and engagement for aged care providers, with two unique delivery options from the Concentric Care platform. Concierge results in a safer, smarter and more enjoyable bedside experience for residents and a secure and scalable IT environment for providers. With ease of integration into existing infrastructure, Concierge support digital transformation at the bedside, offering industry-leading connectivity solutions that reduce clinical workloads efficiently, safely and economically.

  • One platform.

    Concentric Care is a complete technology solution for aged care providers. One platform provides carers with a smart suite of solutions to communicate, connect and care. Concierge lives at the heart of Connect, our suite of connectivity solutions all delivered from a single platform.

  • One partner.

    Concentric Care delivers aged care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Concierge is delivered with Siemens AG, one of Rauland Australia’s leading connectivity partners.

  • One point of focus.

    Concentric Care creates a single point of focus for carers with seamless solutions aligned to workflows, that work the way they do. Concierge is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single solution.

A beautiful bedside experience.

Concierge creates a beautiful bedside experience, bringing seamless technology solutions together, improving carer workflows while keeping residents connected. Our leading Concierge solution is delivered as a bedside, two-foot experience, in collaboration with Siemens, our connectivity partner. The HiMed Resident Bedside Terminal provides an unprecedented level of convenience and sophisticated control for residents. Features include internet connectivity, electronic meal ordering, films and television, radio, games, call and conference capabilities, plus real-time access to clinical information via direct integration with healthcare systems. It’s also possible to deploy Concierge as a 10-foot experience via ceiling mounted flat screen television, controlled by a multi-functional handset at the resident’s bed. This solution provides entertainment and engagement for residents, with access to free-to-air and satellite TV, information and educational videos, plus super-text caption TV channels for hearing impaired. Concierge can be easily integrated into the existing care environment, and offers the opportunity to provide more value-added services that increase the overall efficiency and attractiveness of the care location.

The best of both worlds.

From clinicians to those in care, Siemens Hi-Med Resident Bedside Terminal, delivered to leading healthcare providers through Concentric Care Concierge brings the future of telehealth, entertainment and resident engagement to the bedside. With telehealth capabilities, Concierge becomes a leading solution to support infection control. Whether it’s a call from a loved one or a family conference, an urgent request for a consultation with a specialist - Concierge keeps those in care in touch with the things that matter most, and often without the need for direct staff assistance.

The perspective you need to succeed.

Introducing Concentric Care Insight, our data analytics, reporting and dashboard software, offered with our Nurse Call solutions Responder Enterprise, together delivering aged care providers the inside edge to transform communication, connectivity and care. Insight is part of our Connect suite of solutions.

Connecting insights for advantage.

Insight is the analytics software transforming workflows and optimising care environments with the data to make confident decisions faster. Together with Responder Enterprise, our leading Nurse Call solution, Insight offers organisation-wide analytics, reporting and dashboards to optimise carer outcomes.

  • One platform.

    Concentric Care is a complete technology solution for aged care providers. One platform provides carers with the suite of solutions they need to communicate, connect and care. Insight integrates specialist data analytics and dashboard software into the Concentric Care platform without the need for multiple applications.

  • One partner.

    Concentric Care delivers aged care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Insight is delivered in partnership with Rauland AMETEK Inc. our leading connectivity partner, together providing the perspective and foresight to make future decisions with confidence.

  • One point of focus.

    Concentric Care creates a single point of focus for carers with seamless solutions, aligned with workflows to work the way they do. Insight is deployed alongside Responder Enterprise, our Nurse Call solution, plus our Clinical Services team to identify optimisation opportunities at every point in the process. The result is greater control, flexibility and care from a single software solution.

One platform for a complete perspective.

Tailored to meet the specific needs of the aged care service, Insight seamlessly integrates with Responder Enterprise to deliver aged care providers direct access to analytics on everything from team performance to opportunities for improvement. Insight provides a vantage point on carer outcomes from the Nurse Call solution, delivering dynamic data to understand trends and transform operations.

Foresight for the future.

With ease of integration into the Nurse Call system, Insight is capable of analysing data and delivering interactive dashboards on processes and outputs across the entire aged care environment. This includes real time trends, enabling decision makers to take critical action in areas impacting performance, safety and more⁠ - all with greater efficiency.

Protecting safety, with respect.

Concentric Care Pinpoint, part of our Connect suite of solutions, provides leading Real Time Location Systems for aged care providers.

Pinpoint makes the difference.

Pinpoint provides real-time tracking and management to support staff and resident safety, while integrating with the wider Concentric Care platform for greater efficiency and improved care outcomes.

  • One platform.

    Concentric Care is a complete technology solution for aged care providers. One platform provides carers with the suite of solutions they need to communicate, connect and care. Pinpoint offers a complete view of the movements within an aged care facility of people and residents using industry-leading real-time location systems.

  • One partner.

    Concentric Care delivers aged care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Pinpoint provides Concentric Care clients with an advanced Real Time Location Systems solution without the need for additional technology partners.

  • One point of focus.

    Concentric Care creates a single point of focus for carers with seamless solutions aligned to workflows, that work the way they do. Pinpoint is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Discover the difference.

Pinpoint with ease and accuracy.

Monitoring and data management converge to create a leading solution for everything from locating colleagues and patients, to way finding in the quickest and most reliable way.

Here and now.

Pinpoint is an end to end, mobile-centric solution for carers and aged care providers. Sophisticated geo-fencing to understand where people are and when, multi-floor management and continuous location services create a safer and smarter healthcare environment.

The vantage point on aged care outcomes.

Concentric Care Lighthouse leads our Care suite of solutions with innovative software enabling carers to provide complete transparency of the resident journey.

The complete care perspective.

Lighthouse is industry-leading in its ability to provide accurate, real-time information and insights, and greater transparency on the resident journey.

  • One platform.

    Concentric Care is a complete technology solution for aged care providers. One platform provides carers with the suite of solutions they need to communicate, connect and care. Lighthouse lives at the centre of the care journey.

  • One partner.

    Concentric Care delivers aged care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia , providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. While Lighthouse delivers carers and aged care providers one partner for managing every resident journey, even across multiple locations.

  • One point of focus.

    Concentric Care creates a single point of focus for carers with seamless solutions aligned to workflows, that work the way they do. Lighthouse is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single software solution.

Scan the healthcare horizon.

From connectivity to transparency, workflow to accountability and efficiency, Lighthouse delivers a single solution to scan the entire journey of a resident with integration to all systems and solutions across the entire Concentric Care platform.

Software that works the way carers do.

The intuitive features of Lighthouse put carers in control, providing a software solution that’s aligned to the ways they work. Developed and delivered with our Clinical Services team, we’ve worked to create a more human-centred software experience that makes life easier for everyone participating in the resident journey. This includes the digitisation of many manual, paper-based solutions - supporting digital transformation across the resident journey. Working seamlessly with all other Concentric Care solutions, Lighthouse provides end to end integration for a complete perspective.

We are a quality accredited organisation.

Committed to managing our business systems and processes in accordance with ISO 9001:2015. In addition to this, our equipment is fully compliant with Australian regulatory requirements and industry standards.