Our client services team covers everything from the initial planning and design, through to project management, installation and servicing, plus comprehensive service, maintenance and support for the lifecycle of the platform. 

Our level of detail and involvement stems from our depth of experience and technical expertise, with in house teams working end to end on all platform deployments. 

When it comes to service and support, we have the in house capability to maintain and support deployment, ensuring performance and continual improvement over the entire lifecycle of the platform.
Our Clinical Services team work alongside clinicians and carers to understand workflows and business needs, then establish systems, training and consulting approaches that support them in their work. Never one size fits all, Concentric Care takes a complete look at the client environment and delivers best practice solutions for acute and aged care providers. The result is technology that not only works, but exceed expectations while optimising investments in care.
Clinicians and carers want access to technology that works the way they do. Solutions that care for them, while they care for others. The Concentric Care platform provides a new perspective on care, with solutions developed and deployed specifically for clients, clinicians and carers and those they care for.
With programming precision, our Professional Services team provides the technical expertise to transform the clinical and care experience from the back end. With Concentric Care, our Professional Services team ensures the ICT systems consulting, design, implementation, systems integration and service management is second to none.
The success of our service is built from our five commitments to you.
Our service saves lives. That’s why the technical team of experts behind Concentric Care will always be available 24/7 to take calls. Proactive system monitoring means faults are always managed live, by the same team that’s always standing by.
The strength of our service maintenance agreements provide the peace of mind for mission critical confidence. The combination of Concentric Care’s best-in-class staff and solutions ensure a service experience that’s always second to none.
Clients can be assured that only our expert technical team will service their systems. At all of our locations we have Communications Technicians, System Integrators, ICT Experts and Technical Service Managers.
From service reviews to solution improvements, product development to team training – our partnership approach ensures clients continued improvement in every area of our service. We’re here to grow together.
Rauland Australia and New Zealand has been in business for more than 30 years. Concentric Care provides a new perspective on care as we continue to innovate and invest in world-class research and development.
As a responsible organisation, we vouch for having a robust
Quality Management system in place to manage our systems
and processes to the highest level of quality.
The Quality Management System in our NSW Head Office is ISO
9001:2015 certified and our health technology equipment is fully
compliant with Australian regulatory requirements and
industry standards.
