North Melbourne, VIC based
- Coordinate technicians, customers, and service teams to keep operations running smoothly
- Manage multiple service requests and priorities in a fast-paced team
- Work closely with technicians, helpdesk teams, sales, and projects
- North Melbourne, VIC Location
Why us
At Rauland, we are transforming healthcare with leading digital health solutions that truly make a difference. Our Concentric Care platform, fuelled by locally developed technology, supports our 400+ customers in tackling critical health challenges every day. Built from the ground up and with 30+ years in the game, we’ve grown to a team of more than 215 passionate people across six locations in Australia and New Zealand. We are driven by curiosity and committed to advancing outcomes for everyone in healthcare.
As we continue to expand, envision being part of a company that’s ready to seize new opportunities, innovate and make an impact. By joining Rauland, you’ll be a part of our exciting journey of innovation and growth and experience a rewarding and fulfilling place to build your career.
The role:
We are seeking a highly organised and proactive Service Coordinator to support the day-to-day coordination of our field service operations.
Acting as the central link between service technicians, customers, and internal teams, you will coordinate technician schedules, manage service records, and ensure service requests are delivered efficiently and accurately. Reporting to the Territory Service Manager, you will coordinate technician scheduling, service dispatch, and service administration to support responsive and reliable service delivery.
You will manage technician schedules, maintain accurate service system records, coordinate parts and inventory, and keep customers informed of service progress. Your role will ensure technicians, customers, and internal teams remain aligned while maintaining strong operational visibility and service coordination discipline.
This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and takes pride in keeping service operations organised and running smoothly.
How would you contribute to our success?
- Coordinate technician schedules and dispatch service jobs
- Support technicians with scheduling updates and service information
- Liaise with the Client Helpdesk and keep customers informed of service progress
- Prepare service quotations and coordinate invoicing processes
- Maintain accurate job records and service system data
- Monitor service inventory including technician van stock and parts availability
- Escalate service issues or scheduling conflicts where required
- Collaborate with internal teams including Parts, Sales, and Projects
What will make your application stand out?
- 2+ years’ experience in service coordination, scheduling, or operations administration within a fast-paced environment
- Must have experience working in a technical support or ICT service environment, with the ability to manage workload independently
- Experience using service management, scheduling, or job dispatch systems (ServiceNow desirable but not essential)
- Certificate or diploma in administration, business, or similar (preferred)
- Strong organisation and time management skills
- Ability to manage competing priorities in a high-volume service environment
- Clear and professional customer communication (verbal and written)
- High attention to detail and data accuracy
- Problem-solving and issue escalation capability
- Confidence working with technicians and technical stakeholders
What can you expect in return?
In addition to the opportunity to help shape a high-performing, future-ready workforce, you can expect to be part of a supportive and inclusive environment where your contributions matter. We value your growth and offer enhanced leave entitlements so you can invest in yourself and be present for the moments that truly matter.
Interested?
If you’re passionate about building capability, driving performance, and making a real difference in the healthcare tech space, we’d love to hear from you. APPLY NOW and help us shape a culture of growth and innovation at Rauland.
Inclusion and diversity at Rauland
At Rauland, we’re committed to building an inclusive workforce and continuously challenging ourselves to improve. If you’re passionate about this opportunity but require adjustments to ensure your success, we encourage you to reach out – we’d still love to hear from you!
