Rauland Australia

Nurse and patient using Concierge HiMed patient entertainment and engagement solution

Elevating the Care Experience with Concierge

Concentric Care

Concierge

An interactive entertainment and engagement experience

A multi-purpose engagement solution that provides an enjoyable, personalised experience and clinical efficiency in the room at the point of care.

An essential tool for digital engagement in healthcare

Concierge creates a beautiful in room experience, bringing seamless technology solutions together, improving clinical workflows while keeping those in care engaged.

Concentric Care Concierge HiMed

Concierge HiMed provides an unprecedented level of convenience and engagement, plus real-time access to clinical information via direct integration with hospital systems.

About HiMed

Concentric Care Concierge SmartTV

Concierge SmartTV provides entertainment and engagement services as an ‘end of the bed’ experience. It offers a range of value-added services to ensure care recipients remain connected and engaged.

About Smart TV

A premium, all round connected health experience with Concierge

Concierge supports a connected health experience at the bedside, offering industry-leading communication and connectivity solutions that efficiently, safely and economically reduce the workload on clinical staff while keeping those in care highly engaged with a variety of digital entertainment, education and personalised services.

Food Wastage Outcome

Automation of the meal ordering system using Concentric Care HiMed has resulted in a 10% reduction in food wastage at Gold Coast University Hospital.

Meal Swap Reduction

95% reduction in meal swaps and lost orders through the use of HiMeds at Gold Coast University has enhanced operational efficiencies and patient satisfaction.

Clinical and User Solution

Clinical staff can have secure access to view and edit electronic health records (EMR) while patients stay connected and entertained by access to phone, internet, TV and video on demand.

Patient in hospital using Concierge HiMed patient entertainment system
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Case Studies

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St Stephen’s Hospital

Integrated hospital communications support St Stephen’s in delivering exceptional patient care

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Gosford Hospital

Gosford Hospital improves patient safety and quality of care with quiet environment

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Gold Coast University Hospital

Gold Coast University Hospital leverages technology to transform patient meal ordering

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Knox Private Hospital

Knox Private Hospital improves patient satisfaction and quality of care with quiet environment 

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