Zara Dobbs, Patient Safety and Quality Facilitator, Macquarie University Hospital says the Concentric Care Concierge solution has provided a flexible and robust platform. “From patient admission, to induction, education and feedback we have moved from a paper environment to a digital environment, with content now easily accessed at the bedside on the HiMed Cockpit,” said Zara.  

“Digitising this information provides patients with easy, convenient access to a rich variety of entertainment and information services, allowing our patients to remain connected. At the same time, we’re also reducing the risk of infection – a key consideration in the current pandemic.  

Previously every patient would receive a compendium of printed information – which would need distributing, updating and reprinting. Moving to a digital medium has significantly simplified this process; infection risk has been reduced and we’re also supporting our sustainability goals,” she said.  

According to Zara the Concierge solution has also played a pivotal role in ensuring the Hospital meets its accreditation requirements and compliance with the National Safety and Quality Health Service (NSQHS) Standards.  

“In line with the NSQHS standards, we have taken a very consumer-focused approach in determining what information we make available to our patients – and the best way to provide it. Concierge gives us the flexibility to do this, with the ability to provide everything from Falls Prevention and Infection Control patient education videos, to our CEO Welcome and Acknowledgement to Country, to Electronic Meal Ordering on the HiMed Cockpit.  

We find that patient expectations are continually growing, and the Concierge solution is a robust and flexible platform that we are confident will evolve with our needs.”