North Melbourne, VIC based
- Own CRM standards, usage discipline, data hygiene and audits; drive adoption through enablement, coaching and practical support.
- Partner across the commercial engine (Sales, Finance, Delivery, Legal/IT), gaining end-to-end visibility and influence.
- Act as the CRM SME, support onboarding, training and ongoing coaching so teams use the CRM consistently and effectively.
- North Melbourne, VIC Location (National Scope)
Why us
Rauland Australia and New Zealand is a trusted leader in healthcare technology, empowering care and shaping its future through innovation, collaboration and long-term partnerships. With about 250 staff across seven locations, we have supported healthcare providers deliver efficient, improved and more connected care for over 30 years.
You’ll have the opportunity to do meaningful work in a supportive, inclusive environment where you’ll feel valued, trusted, and encouraged to grow both personally and professionally with access to enhanced leave and development opportunities.
The role:
As we continue to grow, we’re lifting the standards of how we run sales: improving CRM discipline, making reporting decision-useful, strengthening forecasting confidence, and simplifying end-to-end sales processes so teams can focus on customers and outcomes.Â
You’ll work closely with Sales Leaders, Sales Enablement, Finance, IT, Legal, Supply Chain, Delivery and Marketing/Product to ensure reliable CRM data, consistent sales processes, renewal readiness and predictable performance.
How would you contribute to our success?
CRM governance and adoption, pipeline and forecasting reporting integrity, and sales operations enablement through disciplined process and continuous improvement.
- CRM Governance, Adoption & Data Integrity: Own CRM standards, usage discipline, data hygiene and audits; drive adoption through enablement, coaching and practical support.
- Reporting & Insights that Drive Action: Build and maintain dashboards and KPI reporting (pipeline health, conversion, velocity, risks and opportunities) and translate insights into clear recommendations.Â
- Pipeline & Forecast Discipline: Strengthen pipeline hygiene and forecasting confidence by partnering with Sales Managers to progress opportunities and improve predictability.Â
- Sales Process Optimisation & Automation: Streamline end-to-end sales workflows (lead-to-close), improve handoffs, reduce admin and drive consistency through smarter process and CRM enhancements.
- Sales Order / Purchase Order Processing Integrity: Oversee SO/PO processing in CRM to ensure accuracy, approvals and effective coordination with Finance, Supply Chain and Delivery.Â
- Contract Lifecycle Coordination: Coordinate contract creation, tracking, storage and renewals; make key dates visible and surface renewal risks early.Â
- Enablement & Training: Act as the CRM SME, support onboarding, training and ongoing coaching so teams use the CRM consistently and effectively.Â
- Projects & GTM Coordination: Support/lead sales operations initiatives (e.g., CRM enhancements, renewal readiness, technology refreshes, process improvement projects) and coordinate with Product/Marketing/Sales Enablement on GTM readiness.Â
- Governance & Compliance: Maintain strong documentation, data handling and operational governance aligned to company expectations (including quality and safety requirements)
What will make your application stand out?
- 5+ years’ experience in Sales Operations, Revenue Operations or Sales Analytics (B2B; multi-territory exposure desirable)
- Strong capability in CRM governance and adoption (e.g., Salesforce, HubSpot, SugarCRM), including dashboards and reporting
- Proven ability to turn data into practical actions that improve pipeline management, forecasting and sales execution
- Experience delivering projects/programmes that support sales performance (e.g., CRM uplift, renewals, technology refreshes, process improvements)
- Strong cross-functional collaboration skills (Sales, Finance, IT, Legal, Supply Chain and Delivery) the ability to operate effectively in a fast-moving environment where priorities evolve
What can you expect in return?
This is a role with genuine influence. You’ll help set the standards for CRM discipline, reporting quality and sales execution across ANZ, and your work will be used by leaders to make decisions that matter. At Rauland, you’ll be trusted to find the gaps, fix the friction, and build practical improvements that stick. You’ll join a team that values ownership, clarity, and continuous improvement and you’ll do it in a purpose-driven environment supporting safer, smarter healthcare.
Interested?
If you’re someone who takes ownership, values collaboration and enjoys improving the way things work, we’d love to hear from you and encourage you to apply.
Inclusion and diversity at RaulandÂ
Here are Rauland we are committed to providing an inclusive workforce and to continuously challenging ourselves on how we can improve this offering. If you are excited and passionate about this opportunity but would like us to consider how we could amend our role requirements or workplace practices, to better include you, and/or ensure you are set up for success, we would still love to hear from you! Â
