North Melbourne, VIC based
- Own CRM standards, usage discipline, data hygiene and audits; drive adoption through enablement, coaching and practical support.
- Partner across the commercial engine (Sales, Finance, Delivery, Legal/IT), gaining end-to-end visibility and influence.
- Act as the CRM SME, support onboarding, training and ongoing coaching so teams use the CRM consistently and effectively.
- North Melbourne, VIC Location (National Scope)
Why us
At Rauland, we are transforming healthcare with leading digital health solutions that truly make a difference. Our Concentric Care platform, fuelled by locally developed technology, supports our 400+ customers in tackling critical health challenges every day. Built from the ground up and with 30+ years in the game, we’ve grown to a team of more than 215 passionate people across six locations in Australia and New Zealand. We are driven by curiosity and committed to advancing outcomes for everyone in healthcare.
As we continue to expand, envision being part of a company that’s ready to seize new opportunities, innovate and make an impact. By joining Rauland, you’ll be a part of our exciting journey of innovation and growth and experience a rewarding and fulfilling place to build your career.
The role:
As we continue to grow, we’re lifting the standards of how we run sales: improving CRM discipline, making reporting decision-useful, strengthening forecasting confidence, and simplifying end-to-end sales processes so teams can focus on customers and outcomes.Â
You’ll work closely with Sales Leaders, Sales Enablement, Finance, IT, Legal, Supply Chain, Delivery and Marketing/Product to ensure reliable CRM data, consistent sales processes, renewal readiness and predictable performance.
How would you contribute to our success?
CRM governance and adoption, pipeline and forecasting reporting integrity, and sales operations enablement through disciplined process and continuous improvement.
- CRM Governance, Adoption & Data Integrity: Own CRM standards, usage discipline, data hygiene and audits; drive adoption through enablement, coaching and practical support.
- Reporting & Insights that Drive Action: Build and maintain dashboards and KPI reporting (pipeline health, conversion, velocity, risks and opportunities) and translate insights into clear recommendations.Â
- Pipeline & Forecast Discipline: Strengthen pipeline hygiene and forecasting confidence by partnering with Sales Managers to progress opportunities and improve predictability.Â
- Sales Process Optimisation & Automation: Streamline end-to-end sales workflows (lead-to-close), improve handoffs, reduce admin and drive consistency through smarter process and CRM enhancements.
- Sales Order / Purchase Order Processing Integrity: Oversee SO/PO processing in CRM to ensure accuracy, approvals and effective coordination with Finance, Supply Chain and Delivery.Â
- Contract Lifecycle Coordination: Coordinate contract creation, tracking, storage and renewals; make key dates visible and surface renewal risks early.Â
- Enablement & Training: Act as the CRM SME, support onboarding, training and ongoing coaching so teams use the CRM consistently and effectively.Â
- Projects & GTM Coordination: Support/lead sales operations initiatives (e.g., CRM enhancements, renewal readiness, technology refreshes, process improvement projects) and coordinate with Product/Marketing/Sales Enablement on GTM readiness.Â
- Governance & Compliance: Maintain strong documentation, data handling and operational governance aligned to company expectations (including quality and safety requirements)
What will make your application stand out?
- 5+ years’ experience in Sales Operations, Revenue Operations or Sales Analytics (B2B; multi-territory exposure desirable)
- Strong capability in CRM governance and adoption (e.g., Salesforce, HubSpot, SugarCRM), including dashboards and reporting
- Proven ability to turn data into practical actions that improve pipeline management, forecasting and sales execution
- Experience delivering projects/programmes that support sales performance (e.g., CRM uplift, renewals, technology refreshes, process improvements)
- Strong cross-functional collaboration skills (Sales, Finance, IT, Legal, Supply Chain and Delivery) the ability to operate effectively in a fast-moving environment where priorities evolve
What can you expect in return?
In addition to the opportunity to help shape a high-performing, future-ready workforce, you can expect to be part of a supportive and inclusive environment where your contributions matter. We value your growth and offer enhanced leave entitlements so you can invest in yourself and be present for the moments that truly matter.
Interested?
If you’re passionate about building capability, driving performance, and making a real difference in the healthcare tech space, we’d love to hear from you. APPLY NOW and help us shape a culture of growth and innovation at Rauland.
Inclusion and diversity at RaulandÂ
At Rauland, we’re committed to building an inclusive workforce and continuously challenging ourselves to improve. If you’re passionate about this opportunity but require adjustments to ensure your success, we encourage you to reach out – we’d still love to hear from you!
