North Melbourne based
+ Join a forward-thinking, inclusive and diverse team, who will always have your back
+ Not just a job. As we grow, you do too. Realistic career opportunities!
+ Do something truly meaningful – contribute to enhancing health and aged care
About the Role
Working in the field, you will service and support our high end communication systems, including Nurse Call Systems, Patient Entertainment Systems and Resident Engagement Systems amongst other cutting edge solutions. Our focus: always exceptional client outcomes.
Some key responsibilities:
+ Visit client sites to attend to:
+ Preventative service and maintenance per contract; and
reactive service calls
+ Perform fault finding and repairs as required
+ Take responsibility for service outcomes which will result in high customer satisfaction
+ Complete detailed service reports for works undertaken
+ Liaise with clients and providing a high level of support and communication
+ Serve on the on-call roster
+ Assist with project installations / delivery as needed
You enjoy solving problems and thrive on finding creative solutions to difficult challenges. You are a stickler for detail, and believe that anything worth doing, is worth doing right. Your passion is technology. You can think on your feet and you like learning new things.
+ Current Australian Drivers Licence
+ Certificate IV Electronics & Communication or equivalent and an interest in working with low voltage circuitry or systems
+ Previous service experience within the Electronics/Communications fields
+ Strong customer service skills and an ability to collaborate with a variety of stakeholders at all levels
+ Fault finding and troubleshooting experience
+ Strong interpersonal and communications skills
+ Ability to work independently on challenging assignments
+ Strong knowledge of common software packages such as Microsoft Office & Email applications
+ Experience in IP networking and solid understanding of data networks
+ Willingness to travel around regional NSW, servicing our customer base in these areas
+ Ability to work in differing environments, ranging from Clinical Environments to Construction Sites
+ Previous experience with IPTV, Messaging and Integrated solutions will be highly regarded.
+ Great job security
+ Continuous learning and development opportunities
+ A fully maintained company vehicle
+ Company laptop, mobile phone and all tools required for the role
+ Generous Parental Leave Benefits
+ Employee Assistance Program
Please apply with a covering letter and your current CV to firstname.lastname@example.org
Rauland is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.