A new perspective on Mental Health Care.

The Concentric Care platform delivers mental health care providers a smart suite of solutions enabling clinicians to communicate, connect and care.

With Concentric Care, every technology solution shares the same centre⁠ - the platform.

Our Nurse Call solution in focus.

Our Nurse Call solution, Responder Enterprise, provides mental health clinicians with communication confidence in a quieter, safer environment. While organisation-wide analytics, reporting and dashboards uncover important insights for transformation through technology in care.

Rapid response, right on time.

Designed with mental health and wellbeing care in mind, Responder Enterprise delivers clinicians the quiet confidence, safety and efficiency they need to meet the challenges of the moment.

The critical communication tool for teams, ensuring the right communication reaches the right people in the right places, while clinicians communicate confidently without the need for excessive alarms and alerts.

A leading focus on safety helps reduce the risk of consumer agitation, injury or distress, while improving critical response times. Intelligent, anti-ligature design supports the safety of people with a lived experience of mental illness, currently in care.

Together with Insight, our data analytics, reporting and dashboard software, Responder Enterprise helps identify, measure and optimise clinical outcomes for continuous improvement in mental health and wellbeing care.

  • One platform.

    Concentric Care is a complete technology solution for mental health care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care with safety and speed. Responder Enterprise lives at the heart of the platform, delivering a scalable Nurse Call solution transforming clinical outcomes through communication innovation and dynamic data sharing.

  • One partner.

    Concentric Care delivers mental health care decision makers a more simple and straightforward way to manage their investment in care. With Rauland Australia, providers gain a single trusted technology partner, providing them with a suite of solutions for success through transformation. Our Nurse Call solution is a powerful consolidation and collaboration tool, bringing leading technologies and teams together. Responder Enterprise is delivered in partnership with Rauland Ametek Corporation, our leading connectivity partner in care.

  • One point of focus.

    Delivering greater control, flexibility and care from a single solution. Concentric Care creates a single point of focus for mental health clinicians with seamless solutions aligned to clinical workflows and designed to work the way clinicians do. Responder Enterprise is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process.

From designing workflows to delivering care.

The industry-leading innovation of Responder Enterprise provides a scalable platform architecture solution for greater efficiency, safety and communication. Departments, buildings and units connect through a single technology solution, adaptive to the size and specialisation of the specific mental health facility while ensuring continuity in the delivery of care.

Your vantage point on mental health and wellbeing care.

Scale operations while reducing server footprint through a secure, open IT foundation delivering world-class mental health and wellbeing care communication features and insights for cost-effective transformation. Concentric Care’s strategic, integrated approach to communication is a key feature of the Responder Enterprise solution. Single device simplicity, with non-invasive monitoring presents providers with a new perspective on the effective management of communication in care.

Mission critical mobile messaging is in Reach.

In mental health and wellbeing care, effective communication is critical to safety. Concentric Care Reach is the mobile messaging solution enabling intelligent communication integration between the platform and clinician devices. Reach is designed to deliver priority communications effectively, especially during times of duress.

Mental health care clinicians can rely on Reach.

Reach delivers a dependable messaging solution for mental health care clinicians - eliminating the need for multiple messaging devices, while enabling critical communication to flow across the entire mental health care environment. Smart, safe, seamless.

  • One platform.

    Concentric Care is a complete technology solution for mental health care providers. One platform provides mental health clinicians with the suite of solutions they need to communicate, connect and care. Reach means messaging. Providing a smartphone solution with intelligent integration into the platform and across the entire mental health and wellbeing care environment. Critical communication for essential care.

  • One partner.

    Concentric Care delivers mental health care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia, providers gain a single trusted technology partner, providing them with the suite of solutions to succeed through transformation. Reach represents the future of messaging from Rauland Australia and Tetronik, one of our leading communication partners.

  • One point of focus.

    Concentric Care creates a single point of focus for mental health care clinicians with seamless solutions aligned to clinical workflows, designed to work the way clinicians do. Reach is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Find greater control, flexibility and care from a single messaging solution.

Intuitive interactions for critical communication.

Reach puts mental health care clinicians in control. From intuitive alarms to personal security measures, seamless management of staff, to faster fault alerts - Reach provides a safer and smarter communication environment for mental health care providers.

Fast features clinicians need to succeed.

Reach provides mental health care clinicians with broadcast functionality, plus call and conference capabilities - all within a single, smartphone application. The single device approach provides assurance that the right message is delivered to the right person, at the right time. In mental health care, when it comes to communication, know that every second counts. Reach delivers the message that makes the difference.

Our entertainment solution in focus.

Concierge from Concentric Care provides mental health care providers and people with a lived experience of mental illness with a safe entertainment solution.

Transform care with Concierge

Concierge delivers a safer, smarter and more enjoyable experience for consumers and a secure and scalable IT environment for providers, with ease of integration into existing infrastructure. Supporting digital transformation, Concierge offers an industry-leading entertainment solution with content managed by the facility to ensure safe choices are made for the mental health and wellbeing of those in care.

  • One platform.

    Concentric Care is a complete technology solution for mental health care providers. One platform provides mental health care clinicians with a smart suite of solutions to communicate, connect and care. Concierge lives at the heart of Connect, our entertainment solution delivered from a single platform.

  • One partner.

    Concentric Care delivers mental health care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia, providers gain a single trusted technology partner, providing them with the suite of solutions to succeed.

  • One point of focus.

    Concentric Care creates a single point of focus for mental health care clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Concierge provides mental health care providers and consumers with access to a safe entertainment option.

A calming solution for consumers.

Concierge delivers a calming entertainment experience enabling mental health care providers to offer free-to-air and satellite TV, information and educational videos, plus super-text caption TV channels for the hearing impaired.

The perspective you need to succeed.

Introducing Concentric Care Insight, our data analytics, reporting and dashboard software. Offered with our Nurse Call solution Responder Enterprise to deliver mental health care providers the inside edge to transform communication, connectivity and care. Insight is part of our Connect suite of solutions.

See the complete picture.

Insight is the analytics software transforming clinical workflows and optimising mental health care environments with the data to make confident care decisions, faster and smarter. Together with Responder Enterprise our leading Nurse Call solution, Insight offers organisation-wide analytics, reporting and dashboards to optimise clinical outcomes.

  • One platform.

    Concentric Care is a complete technology solution for mental health care providers. One platform provides mental health care clinicians with the suite of solutions they need to communicate, connect and care. Insight integrates specialist data analytics and dashboard software into the Concentric Care platform without the need for multiple applications.

  • One partner.

    Concentric Care delivers mental health care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia, providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Insight is delivered in partnership with Rauland Ametek Corporation, our leading connectivity partner, together providing the perspective and foresight to make future decisions with confidence.

  • One point of focus.

    Concentric Care creates a single point of focus for mental health care clinicians with seamless solutions, aligned with clinical workflows to work the way mental health care clinicians do. Insight is deployed alongside Responder Enterprise, our Nurse Call solution, plus our Clinical Services team to identify optimisation opportunities at every point in the process. The result is greater control, flexibility and care from a single software solution.

A complete perspective on consumer care.

Tailored to meet the specific needs of the mental health care service, Insight seamlessly integrates with Responder Enterprise to deliver mental health care providers direct access to analytics on everything from team performance to opportunities for improvement. Insight provides a vantage point on mental health and wellbeing outcomes from the Nurse Call solution, delivering dynamic data to understand trends and transform operations.

Sophisticated simplicity and efficiency awaits.

With ease of integration with Nurse Call and other systems, Insight is capable of analysing data and delivering interactive dashboards on processes and outputs across the entire mental health care environment. This includes real time trends, enabling decision makers to take critical action in areas impacting performance, safety and more⁠ - all with greater efficiency.

Find what you need, where you need it.

Concentric Care Pinpoint, part of our Connect suite of solutions, provides leading Real Time Location Services for mental health care providers.

Platform precision.

In mental health care, every second counts. Pinpoint provides real-time tracking and management of equipment, staff and consumers, while integrating with the wider Concentric Care platform for greater efficiency and improved consumer outcomes.

  • One platform.

    Concentric Care is a complete technology solution for mental health care providers. One platform provides mental health care clinicians with the suite of solutions they need to communicate, connect and care. Pinpoint offers a complete view of the movements within a mental health care facility – including equipment, clinicians and people with a lived experience of mental illness in low dependency units using industry-leading real-time location systems.

  • One partner.

    Concentric Care delivers mental health care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia, providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. Pinpoint provides Concentric Care clients with an advanced Real Time Location Services solution without the need for additional technology partners.

  • One point of focus.

    Concentric Care creates a single point of focus for mental health care clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Pinpoint is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Discover the precision of Pinpoint.

Pinpoint what you need or where you’re going with accuracy and ease.

Monitoring and data management converge to create a leading solution for everything from wayfinding, to locating colleagues, monitoring consumer safety, and tracking critical equipment in the quickest and most reliable way.

Here and now.

Pinpoint is an end to end, mobile-centric solution for clinicians and mental health care providers. Sophisticated geo-fencing to understand where clinicians are and when, multi-floor management and continuous location services create a safer and smarter healthcare environment.

The vantage point on mental health and wellbeing outcomes.

Concentric Care Lighthouse leads our Care suite of solutions with innovative software enabling clinicians to gain complete transparency of the consumer journey, in real time, with smart monitoring that makes the difference.

The navigational aide in care.

Just as a lighthouse provides navigational aide for pilots at sea, Lighthouse’s safety monitoring provides navigational aide for mental health care clinicians. Lighthouse is industry-leading in its ability to provide accurate, real-time information and greater transparency of the entire consumer journey.

  • One platform.

    Concentric Care is a complete technology solution for mental health care providers. One platform provides clinicians with the suite of solutions they need to communicate, connect and care. Lighthouse lives at the centre of the consumer care journey.

  • One partner.

    Concentric Care delivers mental health care decision makers with a more simple and straightforward way to manage their investment in care. With Rauland Australia, providers gain a single trusted technology partner, providing them with the suite of solutions to succeed. While Lighthouse delivers clinicians, allied health workers and mental health care providers one partner for managing every consumer journey.

  • One point of focus.

    Concentric Care creates a single point of focus for clinicians with seamless solutions aligned to clinical workflows, that work the way clinicians do. Lighthouse is deployed alongside our Clinical Services team to identify optimisation opportunities at every point in the process. Delivering greater control, flexibility and care from a single software solution.

Scan the healthcare horizon.

From connectivity to transparency, workflow to accountability and efficiency, Lighthouse delivers a single solution to scan the entire journey of a consumer from admissions to handover, to discharge. With integration to all systems and solutions across the entire Concentric Care platform. The speed of response to identifying any potential issues in the consumer care environment is critical to the safety of everyone, from the people with a lived experience of mental illness currently in care, to co-inhabitants, to clinicians themselves. Lighthouse enables an effective, albeit non-intrusive approach to safety in mental health and wellbeing care.

Software that works the way clinicians do.

The intuitive features of Lighthouse put clinicians in control, providing a software solution that’s aligned to the ways they work. Developed and delivered with our Clinical Services team, we’ve worked to create a more human-centred software experience that makes life easier for everyone participating in the consumer journey. This includes the digitisation of many manual, paper-based solutions - supporting digital transformation across the consumer journey. Working seamlessly with all other Concentric Care solutions, Lighthouse provides end to end integration for a complete perspective.
Consumer safety is paramount with Lighthouse. The system supports advanced planning for the care, monitoring and protection of people with a lived experience of mental illness and their co-inhabitants. Lighthouse provides continuous consumer safety monitoring with an advanced falls detection solution. Unobtrusive detection panels are deployed without the need for cameras, and provide a safe and dignified solution for mental health care facilities.

The system enables clinicians to focus on higher risk people with a lived experience of mental illness, and easily monitor and respond to changes in wellness.

We are a quality accredited organisation.

Committed to managing our business systems and processes in accordance with ISO 9001:2015. In addition to this, our equipment is fully compliant with Australian regulatory requirements and industry standards.