End to end excellence.

From client to clinical service, Concentric Care delivers on Rauland Australia’s culture of excellence, with an end to end service experience that ensures clients always deal with a single trusted partner in care.

Complete Client Service support from our team to yours.

Our client services team cover everything from the initial planning and design, through to project management, installation and servicing, plus comprehensive service, maintenance and support for the lifecycle of the platform. Our level of detail and involvement stems from our depth of experience and technical expertise, with inhouse teams working end to end on all platform deployments. Our client services team work closely with design and planning teams, engineering and construction firms and more, providing a collaborative approach backed by proven technical capabilities. When it comes to service and support, we have the inhouse capability to maintain and support deployment, ensuring performance and continual improvement over the entire lifecycle of the platform.

Technology that works the way you do.

Clinicians and carers want access to technology that works the way they do. Solutions that care for them, while they care for others. Communication, connectivity and care that saves lives. The Concentric Care platform provides a new perspective on care, with solutions developed and deployed specifically for clients, clinicians and carers, and those they care for.

Our team of clinicians are on yours too.

Our Clinical Services team work alongside clinicians and carers to understand workflows and business needs, then establish systems, training and consulting approaches that support them in their work. Never one size fits all, Concentric Care takes a complete look at the client environment and delivers best practice solutions for acute and aged care providers. The result is technology that not only works, but exceed expectations while optimising investments in care.

End to end success from start to finish.

With programming precision our Professional Services team provides the technical expertise to transform the clinical and care experience from the back end. With Concentric Care, our Professional Services team ensures the ICT systems consulting, design, implementation, systems integration and service management is second to none.

Our Concentric Care commitments.

The success of our service is built from our five Concentric Care commitments.
  • We’re here.

    Our service saves lives. That’s why the technical team of experts behind Concentric Care will always be available 24/7 to take calls. While proactive system monitoring means faults are always managed live, by the same team that’s always standing by.

  • Service Maintenance Agreements that set us apart.

    The strength of our Service Maintenance Agreements provide the peace of mind for mission critical confidence. The combination of Concentric Care’s best-in-class staff and solutions ensure a service experience that’s always second to none.

  • We are always accountable.

    Clients can be assured that only our expert technical team will service their systems. At all of our locations we have Communications Technicians, System Integrators, ICT Experts, and Technical Service Managers.

  • We’re committed to continued improvement.

    From service reviews to solution improvements, product development to team training - our partnership approach ensures clients continued improvement in every area of our service. We’re here to grow together.

  • 30 years, and just getting started.

    Rauland Australia and New Zealand has been in business for 30 years. But we’re just getting started. Concentric Care provides a new perspective on care as we continue to innovate and invest in world-class Research and Development.

At your service.

To log a service request call 1300 142 142, click ‘log a request’ or email your local technical team below:

To order additional parts please e-mail: parts@rauland.com.au

Log a service request.

    We’re committed to exceeding quality standards

    As a responsible organisation, we vouch for having a robust Quality Management system in place to manage our systems and processes to the highest level of quality.

    The Quality Management System in our NSW Head Office is ISO 9001:2015 certified and our health technology equipment is fully compliant with Australian regulatory requirements and industry standards.