Through our strategic partnership with Rauland AMETEK Inc. in the US, we provide our customers with innovative Nurse Call solutions that change the way clinicians and carers communicate, connect and care.
Behind every great business, there’s a great story. Here’s ours.
We have proudly served the healthcare industry for over 29 years, and while we’ve evolved through and experienced great changes in innovation - one thing has remained the same: the passion of our people, and the care they bring to our business and the 300 customers our business cares for, every day.
Together, we’re proud to provide a new perspective on care for acute, aged and mental health care providers throughout Australia and New Zealand. Our platform, Concentric Care, delivers a single point of focus from a single trusted partner, providing a platform for change in the way clinicians and carers communicate, connect and care. Concentric Care provides our customers with a more complete, end to end technology experience, making the most of their investment in care.
From seamless solutions that work the way clinicians and carers do, to clear communication that saves lives—the future of healthcare is found in Concentric Care. With our platform every one of our solutions shares the same centre, connecting care between the people and places who need it most, while providing a vantage point on clinical and care outcomes for a better world.
Our platform partners.
Our technology partners play an important role in the innovation of our platform and the continued improvement of Concentric Care’s suite of solutions. Learn more about our leading industry partnerships.
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Rauland AMETEK Inc.
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Siemens AG
Our longstanding partnership with Siemens AG, enables our customers the best access to industry-leading connectivity solutions in entertainment and engagement.
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Tetronik
Tetronik continues to transform customer communication with Concentric Care. Mission critical messaging solutions ensure customers receive the right messages, in the right places, at the right time, every time.
300 customers.
One platform.
The solutions of the Concentric Care platform are scalable to support the unique requirements of our family of 300 customers throughout Australia and New Zealand. Every platform is built bespoke to match the size and complexity of each operation. Our loyal customers range from Australia’s largest state hospitals to regional providers of care.
Whitepaper
Sepsis: A deadly killer
Concentric Care supports the early detection and management of sepsis by presenting real-time, highly visual information and alerts to the care team. This helps to ensure efficient management of the time to intervention and consistency in care, while respecting clinicians workflows and preferences.
Solution Impact Study
McKellar Centre achieves positive patient outcomes with digital transformation
The introduction of Concentric Care Lighthouse at Barwon Health McKellar Centre achieved significant operational improvements to better support patient care and flow.
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Improved
Patient
Journey -
Improved
Continuity
of Care -
Easy Access
to Patient
Data -
Improved
Patient
Care Time
Solution Impact Study
Gold Coast University Hospital leverages technology to transform patient meal ordering
Automation of the meal ordering system using Concentric Care Concierge has achieved operational efficiencies, improved patient safety and a better patient experience.
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Improved
Patient
Safety -
Improved
Patient
Experience -
Increased
Patient
Satisfaction -
Improved
Operational
Efficiency
Solution Impact Study
Gold Coast University Hospital Implements Quiet Environment
The Silent In-Patient Unit enabled nursing staff to better support the delivery of safe, high-quality services with reduced alarm fatigue amongst staff, and improved patient safety and continuity of patient care.
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Reduced
Response
Times -
Improved
Continuity
of Care -
Quieter
Patient
Environment -
Reduction
in Alarm
Fatigue3
Solution Impact Study
Barwon Health achieves improved Code STEMI efficiency with automated messaging
The Concentric Care Reach messaging system has eliminated the uncertainty of Code STEMI alerts being received by team members, and significantly reduced risk.
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Reduced
Response
Times -
Improved
Efficiency -
Reduction
in Risk -
Improved
Staff
Experience
Solution Impact Study
Gosford Hospital improves patient safety and quality of care with quiet environment
The Responder Nurse Call and Clinical Workflow solution has reduced alarm noise to effectively address risk associated with alarm fatigue.
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Improved Staff Experience
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Reduction in Alarm Fatigue
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Operational Efficiency
Working at Rauland.
With 29 years in the game, we have some of the best in the business on our team, and good times to boot. Discover more about the people, culture and careers of Rauland below.
It’s our people that make the platform.
With 152 staff across six locations throughout Australia and New Zealand, it’s the people behind the platform that create the industry-leading experience of Concentric Care.
Steve Gomes, Director
Kristy Aspland, Manager - Business Services
Emarson Victoria, General Manager - Product & Experience
Vickie Knight, Clinical Services Executive
René Botha, Manager – People & Culture
Jenny Docherty, Marketing & Communications Manager
Rae Millership, Consulting Services Manager
Mathew McKernan, Principal Solutions Architect
Dennis Watts, Product Support Specialist
Sam Soubra, Engineering Manager
Shanje Liu, Clinical Applications Specialist
Trusha Patel, Clinical Applications Specialist
Jenna Taylor, People & Culture Officer
Tanya Bishop, Executive Assistant
Brooke Matthews, Senior Coordinator - Community Engagement
Marco Scaccia, Graphic Designer
Vera Morgan, Marketing Coordinator
Josh Stranger, Graphic and Multi-media Designer
For available positions, join us at Careers.
A culture of creativity and excellence.
Rauland is home to a culture of excellence - promoting creativity, lean thinking and active learning in every interaction both in and outside of our business. Built from the ground up, and with 29 years in the game, we’re a team that backs each other, giving our all, every day. These are the values we play by.
Wellbeing
Looking out for and after the wellbeing of our people, and the people we work with.
Teamwork
Building a collaborative team approach to everything we do at Rauland.
Accountability
We commit and we deliver on all that we say and do for each other and our customers.
Integrity
We consistently do what is right by each other, our customers and the clinicians and carers we support.
Work Ethic
We always get the job done, working together to exceed the expectations of our industry.
Customer Focus
Our customer’s priority is our priority. We’re on their team, just as they’re on ours. We scale and succeed together.
Working at Rauland.
With 29 years in the game, we have some of the best in the business on our team, and good times to boot. Discover more about the people, culture and careers of Rauland below.
The extra mile.
From the Rauland Development Cycling Team to sustainable innovation, we’re committed to going the extra mile for the health and wellbeing of both people and planet. Explore our initiatives below.
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Sustainability.
We’re passionate about our role in the world and our responsibility in the workplace to deliver innovative solutions that are not only industry-leading in performance, but in sustainability too. From packaging to energy usage, sustainability drives our decision making at every point in our process.
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Wellness, wellbeing and learning.
As a leading healthcare provider, we believe in the power of wellness and wellbeing, as well as active learning, to create a more rewarding company culture that helps everyone be at their best. We pride ourselves in not only the care of our customers and those they care for, but the care of our people.
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In the community.
With six locations in two countries, Rauland lives at the heart of the communities we work in. We’re proud to be an employer that values equality, diversity and inclusion. We’re also proud participants in supporting the next generation of athletes with our very own Rauland Development Cycling Team.
Interested in
joining the
team?
A career at Rauland.
Rauland is first and foremost a people-centred business. Our ability to attract, develop, reward and retain talented staff is central to achieving our exciting vision and growth plans to support digital transformation of the healthcare sector.
We’re building our team for the future and we’re always on the look-out for career professionals who are curious, inspired and bring new thinking to challenge the way we do things.
At Rauland we understand excellence is a team game. We invest in programs to support career development and learning allowing everyone to reach their full potential and enjoy a long and rewarding career with us.
Interested in joining the team?
We are a quality accredited organisation.
Committed to managing our business systems and processes in accordance with ISO 9001:2015. In addition to this, our equipment is fully compliant with Australian regulatory requirements and industry standards.
