+ Join an industry-leading technology company driving innovation in healthcare
+ Relish the opportunity to develop your skills further!
+ Enjoy the continuous challenge of variety across systems architecture, deployment, and post-sales support
+ Market leader in integrated health and aged care technology solutions
+ Enjoy the company of a dynamic team, who take ownership of challenges and have each other’s backs
Rauland, where technology and care flourish:
At Rauland, we dedicate ourselves to fostering a caring, connected, and innovative technology environment. For more than 30 years, with over 218 employees spread across six locations and two countries, we proudly serve the healthcare sector. We strive to digitally transform the healthcare and aged care sectors to enable better care outcomes using disruptive and groundbreaking technologies. Our people are passionate, customer-centric and inquisitive, determined to challenge the status quo and deliver exceptional care to our customers. This makes Rauland a really rewarding and fulfilling place to build your career.
About the Role:
Reporting to the ICT Delivery Manager, work closely with a broad internal team and external customers. You will be supported to perform duties including:
+ Designing deployments and implementing our Concentric Care solution.
+ Integrating our Concentric Care Platform with 3rd party ICT system.
+ Providing technical escalation to the ICT service desk and field service team.
+ Supporting and delivering ICT projects and ICT-managed services.
+ Creating technical and user documentation including design architecture documents, systems diagrams, testing plans and service documentation.
+ Collaborating closely with ICT Consultants, Hospital and/or Aged Care IT Departments, clinicians, and carers, as well as internal stakeholders across various disciplines
+ Providing sales support pertaining to the technical implementation of Concentric Care solutions
You are self-motivated, energetic, enthusiastic and enjoy building strong relationships with all stakeholders internally and externally, as well as your team. You thrive on challenges (and challenging assumptions), creative problem-solving, providing recommendations and being accountable. Managing time, priorities and expectations in a dynamic environment, while demonstrating leadership as required, are what keep you interested.
Technologies you will support:
The successful candidate will have strong knowledge with a minimum of 2 years of practical experience on 3 or more technologies below:
+ Administration and Implementation of Linux-based operating systems. (RedHat, Oracle, CentOS)
+ Programming and Scripting Language (PowerShell, Python, Bash, PHP)
+ Network Technology (Routing, Switching, TCP/IP, Wireless Networks)
+ SQL Database Systems (MSSQL, PostgreSQL, MongoDB, MySQL)
+ Cloud Computing Technologies (AWS, Microsoft Azure)
+ Containerisation Technologies (Kubernetes, Docker)
Skills & Experience:
+ Minimum of 2 years experience operating technical support, systems & solutions design and engineering roles
+ Effective written and oral communication skills
+ Have strong technical problem-solving skills
+ Have excellent systems thinking practice
+ Working knowledge of ITIL processes and practices
Experience or qualifications equivalent is highly desirable:
+ CCNA equivalent or above
+ VCTA equivalent or above
+ RHCSA equivalent or above
+ ITIL Foundation equivalent or above
We are committed to ensuring our people belong and helping them reach their highest potential, in so doing maximising their career success. Our dedication to those we serve propels our company forward, creating a fantastic chance for passionate individuals to advance and excel with a top care technology company with countless growth possibilities.
In addition to the opportunity to do truly meaningful work, Rauland offers a competitive package with everything you would expect and more:
Leave entitlements so you can rest, recharge and spend valued time with your loved ones! In addition to all standard Fairwork Leave entitlements, we also offer:
+ 8 weeks paid Parental Leave for primary carers and an additional 3 weeks of paid return to work bonus
+ 4 weeks of paid Parental Leave for secondary carers
+ 1 week of paid Learning Leave per yea
+ Hybrid arrangement: working from home for 2 days and in the office for 3 days (where it is practical to do so)
+ Learning Leave so you can study and advance your career: You can get one additional week of leave each year for study and education purposes
+ Enjoy recognition for your great work! On-the-spot recognition, quarterly Peer to-Peer Awards and Annual Excellence Awards
+ The company of a tight-knit team! Our diverse team support each other to achieve outcomes and enjoy a calendar of social and mental wellbeing initiatives
+ Employee Benefits Program. Access to everyday savings from brands you know and love, events to participate in, healthy living inspiration, and much more
+ Employee Referral Program. Earn bonuses for inviting your friends to work and grow with us!
+ Employee Assistance Program for when you need that extra support
If all the above motivates and excites you, please apply today by submitting your resume with a cover letter below!
Please apply with a covering letter and your current CV to email@example.com
Inclusion and diversity at Rauland:
We are committed to inclusion and diversity in everything we do. We celebrate and value people of all backgrounds, origins, gender identities, ethnicities, sexual orientations, bodies, abilities and ages. We welcome and encourage applications from all these groups, especially from our Aboriginal and Torres Strait Islander communities.