Rauland Australia’s Concierge platform at Gold Coast University Hospital (GCUH) was featured on Nine News Gold Coast this week showing how Concierge is enabling remote consultations into the designated COVID-19 ward.

Gold Coast Health’s Clinical Director overseeing the COVID-19 ward, Dr Kylie Alcorn said the platform improves patient engagement.

“The virtual care capability was recently added to the platform to enable staff to easily communicate with patients using video conferencing without creating the risk of entering patient areas.  It is one thing to talk on the phone to a patient while looking at their observations on a computer screen, but to see the patient, even virtually, gives the treating doctor a more complete picture as well as cementing a therapeutic doctor-patient relationship that is hard to do on the phone,” said Dr Alcorn.